I Stopped Trying to Be Relatable. Here’s What Happened to My Sales

by cheryljmoses | Mar 18, 2024 | Marketing, Mindset

Let me take you back to a version of me I'm not totally proud of.

I was posting constantly. Showing up in my stories. Sharing the wins, the behind-the-scenes, the "real talk" moments. Doing everything the internet told me to do. Be authentic. Be relatable. Let people in. Show the mess.

And people liked it. Like, actually liked it. Comments rolling in. New followers every week. DMs saying, "Oh my gosh, I needed to hear this today." It felt like momentum.

Except my sales weren't moving like that.

And I kept thinking — why? I'm doing the thing. I'm being real. I'm connecting. Why aren't these people buying?

It took me longer than I want to admit to figure out the answer. But when it hit me? It hit different.

They liked me. They just didn't need me.

And there is a massive, revenue-defining difference between the two.

The "Be Authentic" Trap Nobody Warns You About

The internet's most popular advice — just be yourself, be vulnerable, be relatable — has created an entire generation of coaches and service providers who are incredibly likable and completely forgettable at the same time.

That sounds harsh. Stay with me.

When everyone is doing the "authentic" thing — sharing their morning routine, their failures, their soft launches and messy processes — what do you actually end up with? A sea of sameness dressed up in vulnerability aesthetics.

I'm not saying authenticity is wrong. I'm saying that authenticity without authority is just a personality. And a personality doesn't close deals.

People buy from someone they trust to get them a result. Not from someone they'd grab coffee with.

I had built a brand that felt like a really great friend. Warm. Real. Easy to talk to. And here's the thing about a great friend — you don't pay them $3K for a coaching package. You just call them on a Tuesday when you're spiraling.

That was me. I had optimized so hard for likability that I had accidentally positioned myself as the person people came to for a free conversation — not the expert they invested in.

So I made a decision. A quiet one at first. I stopped trying to be relatable. I started trying to be needed.

"I had built a brand that felt like a really great friend. And here's the thing about a great friend — you don't pay them $3K. You just call them when you're spiraling."

What "Being Needed" Actually Looks Like

 

This shift is subtle on the surface and seismic underneath.

Being relatable sounds like: "Oh girl, me too. I've been there. I get it."

Being needed sounds like: "Here's what's happening in your business, here's why it's happening, and here's exactly what I do about it."

One creates connection. The other creates demand.

When I stopped watering down my opinions to make people comfortable, and started saying the thing I actually believed — even when it cut against popular advice — something shifted. The DMs changed tone. Instead of "I love this, so real," I started getting "How do I work with you?"

That is the sentence that changes your revenue.

I stopped saying I've been there too as a way to soften my expertise. I started saying I see exactly what's happening and I know how to fix it. Not arrogantly — but with conviction. With the full weight of everything I've learned, built, watched fail, and rebuilt from scratch.

Authority is not about being cold. It's not about being above people. It's about being the kind of presence that makes someone feel like they finally found the right room.

 

The moment I stopped apologizing for knowing things

 

There was a specific post I wrote — one I almost didn't publish because I thought it was too direct, too "who does she think she is."

It was about why most women in online business are staying broke because they keep building audiences instead of building systems. It wasn't softened. It wasn't prefaced with three paragraphs of "I don't have it all together either." It was just — the truth, stated cleanly, with evidence, and a clear point of view.

That post did more for my sales than six months of relatable content combined.

Not because it went viral. But because it attracted the right people. Women who were ready to stop playing small and actually wanted someone to tell them what to do about it.

 

The Shift in Plain Language

Relatable content attracts people who like you.

Authority content attracts people who trust you.

Liking you keeps people in your audience.

Trusting you makes them pull out their card.

Here's What Happened to My Sales

Okay, you came for this part. Let's talk about it.

When I made this shift — fully, not halfway — my conversion rate on sales calls went up. The length of time it took someone to move from following me to buying from me went down. The quality of clients changed. The questions changed.

Before, people would come to calls asking what I did and whether it was right for them. After, they came to calls already sold on the result — they just needed logistics.

That is the difference between selling and being chosen.

I also noticed something wild: fewer people were engaging with my content in a surface way — but more people were buying. My comments section got quieter. My sales got louder. And I had to learn to be okay with that, because we've been taught that engagement equals success. It doesn't. Enrollment equals success.

I stopped getting the "loved this post!" comments from people who never bought anything. I started getting "I've been watching you for a while and I'm ready" from people who had been lurking, taking me seriously, deciding whether I was worth trusting.

Those people — the silent ones who are watching your authority accumulate — they're your actual buyers. And they don't need you to be relatable. They need you to be real in a different way: real about what you know, real about what you see, real about what's possible on the other side of working with you.

"The silent ones who are watching your authority accumulate — they're your actual buyers. And they don't need you to be relatable. They need you to be certain."

Stop Being Liked. Start Being Needed.

I want to be clear: I'm not telling you to be cold, distant, or fake. Your personality is still part of your brand. Your warmth still matters. Your story still matters.

But the story has to serve your authority, not replace it.

The difference between a coach who makes $3K months and one who makes $30K months is rarely talent. It's often positioning. It's whether the market sees them as someone nice to follow or someone essential to hire.

Ask yourself this honestly: when someone reads your content, do they walk away thinking "she gets me" — or "she knows what I need to do"?

Both can feel good. Only one consistently converts.

I spent years chasing the first feeling. I built a whole following on it. And then I had to make a hard pivot and choose the second — not because I stopped caring about connection, but because I finally respected myself enough to show up as the expert I actually am.

That's what this is about, at its core. Not a marketing strategy. Not a content hack.

It's about deciding that you're done being the best-kept secret in the room. That your knowledge has value beyond what you give away for free in a caption. That the people who need you — really need you — deserve to find an authority when they land on your page, not just a friend.

When I made that decision, everything changed.

Your people aren't looking for someone who understands them. They're looking for someone who can lead them.

Be that.

Ready to Stop Being Relatable
and Start Being Booked?

If this hit home, you belong inside the BOSS community — where we build authority, sales systems, and the kind of positioning that makes buyers come to you already decided.

Let's Go →

I used to end every sales call drained. Not tired and good, like I'd done something hard and worthwhile. Tired and empty, like I'd spent an hour trying to talk someone into seeing what I already knew was true.

I'd hang up and immediately start drafting the follow-up email in my head. The "just circling back." The "did you have a chance to think about it." The soft little nudges that were really just me, again, trying to convince someone of my own value.

I told myself this was sales. I told myself this was just what it took.

But it wasn't. It was exhaustion dressed up as effort.

The tension....

Nobody warns you that the hardest part of being booked out isn't the work, it's the convincing. The DMs you send hoping they land right, the discovery calls where you can feel yourself performing enthusiasm you don't have and the objection-handling scripts you've memorized so well they don't even sound like you anymore.

You're not selling. You're persuading. And persuading is a different animal altogether because it asks you to override someone's hesitation instead of meeting their readiness.

I did that for years. I even got good at it. But good at it doesn't mean it wasn't costing me something.

What changed it for me

The shift started with a call I almost didn't notice was different.

The woman on the other end didn't need me to explain what I did. She didn't need a breakdown of the framework or a reassurance that this "really works." She said, "I've been following your stuff for a while and I think I already know what I want to ask you."

I didn't have to build a case or overcome anything. We just talked about whether it was a fit, like two adults having a conversation, instead of one person trying to land a plane and the other deciding whether to let it.

That call took fifteen minutes. The ones before it used to take fifty.

The difference wasn't the offer. The offer hadn't changed. The difference was that she'd already arrived somewhere before she ever got on the phone with me. She'd already decided I was worth listening to. My job wasn't to convince her of that, my job was to confirm it.

Stop persuading. Start positioning.

Here's what I had backwards for a long time: I thought sales was something that happened on the call. I thought my job was to be persuasive in that forty-five minute window.

It's not. By the time someone gets on a call with me now, the selling is basically done. What's actually happening in that window is recognition: they're checking if the person they've been watching matches the person they're now talking to.

That means the real work moved upstream. It's not in the pitch anymore. It's in the months of content, the way I show up, the clarity of what I stand for and who I'm for and who I'm absolutely not for. Positioning isn't a tagline. It's the effect of being specific and consistent long enough that people arrive pre-decided.

I'm not chasing anyone into a yes anymore. I'm letting the work I've already put out there do that.

What my business actually looks like now

Fewer calls. Higher close rates. Way less emotional residue at the end of the week.

I'm not managing twelve different follow-up sequences trying to warm up cold interest. I'm having conversations with people who already get it, who already trust the body of work, who show up ready instead of skeptical.

It's quieter than I expected freedom to feel. Less hustle, more discernment. No performing, more being exactly, unapologetically myself, and trusting that the right people will recognize that from a distance, before they ever get near my calendar.

I'm not in the business of convincing anymore. I'm in the business of being so clearly myself that convincing stopped being necessary.

Be sure to get on the list for Booked Out Sales Society. You don't have to convince people that you're the sh*t. You can just pre-sell them on it.

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